Terms & Conditions — Waste Clearance

1. Introduction

These Terms and Conditions form the agreement between Eddy Leasing Limited (“we”, “us”, “our”) and you, the customer. By booking our services, you accept these terms in full.

We operate as a booking service providing waste clearance bookings for independent operators across the UK. Please note: all services are carried out by independent self-employed operatives, each responsible for their own tax, insurance, and legal compliance.

2. Services

Services provided by independent operators:

• Domestic and commercial waste clearance
• Transport and disposal of non-hazardous waste
• Man With a Van hire

We do not collect or dispose of hazardous waste unless specifically agreed and performed under the correct licence.

3. Bookings and Payment

• Bookings can be made by phone, email, or through our website.
• Payment is due in full upon completion, unless otherwise agreed in writing.
• For certain jobs, we may require advance payment.
• Cancellations must be made at least 24 hours before the booking. Late cancellations may incur a fee.

4. Customer Responsibilities

Customers must:

• Ensure safe and easy access to the property and waste.
• Provide an accurate description of the waste (type, size, and volume).
• Confirm waste is non-hazardous unless otherwise agreed.
• Secure any necessary permissions from landlords, neighbours, or local authorities.

5. Service Conditions

The following conditions apply to all jobs:

• The van can carry up to 1 tonne maximum.
• The van cannot be filled to the roof unless items are lightweight.
• We cannot guarantee all items will fit in one load.
• The driver has final authority on when the van has reached safe loading capacity.
• Once full, the van must be unloaded before continuing.
• All prices are based on a round trip from BS3.
• Workers are entitled to short breaks on longer jobs.
• This is a Man With a Van service and not a full removals company.

6. Operative Responsibilities

All operatives are required to:

• Hold a valid Waste Carrier Licence.
• Maintain their own Public Liability Insurance.
• Follow all health, safety, and environmental laws.
• Handle their own tax and National Insurance contributions.

We are not liable for the actions of operatives outside the agreed scope of service.

7. Liability

We are not responsible for:

• Damage caused by restricted or unsafe access.
• Issues resulting from inaccurate waste descriptions.
• Delays caused by traffic, weather, or other unforeseen events.
• Loss or damage caused by operatives acting outside the agreed service.

Our total liability will never exceed the amount paid for the service.

8. Data Protection

We comply with UK GDPR and the Data Protection Act 2018. Customer data is used only for service delivery and never shared with third parties without consent. Please see our Privacy Policy for full details.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be dealt with exclusively in the courts of England and Wales.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on our website and take effect immediately.